Not resolved
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I'll start by saying I am happy with the hybrid & wedge that cost me $36 for shipping. I called about the new "free" driver and asked how much the shipping was going to be.

Sales slug then tells me I get the driver by participating in reviewing their set of fairway woods. Slug tells me all the info on the clubs, says it's all just $133.00 plus shipping. After I'm assured that I'll be refunded my money when I return the clubs I tell them go ahead. Next day I see my CC has been charged $499.

Email receipt shows EACH CLUB is $133.00. I call and cancel the order despite some protest from the customer service rep. one Tad Gibson. He offers to Send me the "free" driver if I try ONE wood (still $133.00) and I can return it for a refund if I don't like it, still keeping the driver.

I OK the "deal" planning on returning the 7 wood after a couple rounds of "review".

That was three weeks ago. My CC has not been charged, there has been no further contact, I expect "Tad" had no intention of sending the driver.

Product or Service Mentioned: Warrior Custom Golf Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Hybrid and wedge, Quality of product, Club.

I didn't like: Salesman scam tactics, Free club but adding other clubs to charge for free club, Way of doing business, False advertising promotion.

Company wrote 0 private and 1 public responses to the review from Oct 15, 2016.
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Warrior Custom Golf Verified Representative

Hello,I know it has been a while since your review, I just want to get any unresolved issue taken care of. I am glad to hear you enjoyed the hybrid and wedge.

I am sorry to hear about your experience getting the driver but thank you for bringing that to our attention. I would love to make it up to you somehow.

My direct line is +1 (800) 574-9790 extension 353 or you can email me at: samantha@warriorcustomgolf.com. -Samantha Cruickshank

Syracuse, New York, United States #1240755

Still no "corrected" order. These folks are ***.

to photoron Syracuse, New York, United States #1240757

Since when is "***" a censurable word?

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