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They send for me to evaluate three golf clubs, a 3 wood, a 5 wood and a driver I was to keep upon my returning or keeping the other two clubs. They informed me they would place a hold on my credit card for the amount of $380. +- dollars. When I returned the clubs they...
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Anonymous
D Martin

Perhaps the simple solution is for the company to refund the money in order to save face.

Anonymous
JJ Jones

I think it is poor taste on the companies part

#1387327
I was asked to try a 3wood and a 5 wood with a driver to be included so I said I will give them a try. Little did I know they would bill my credit card for nearly $350. 00 dollars for the pleasure of trying these clubs with the promise I could keep the driver and...
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, I just want to reach out and apologize for any miscommunication. I work in customer service with Warrior Custom Golf. We do charge upfront for all test plays to ensure ...

1.2
I didn't like
  • Customer service at all
#1383589
I live in Canada and I agreed to order the golf clubs below based on a promotion by Warrior. The Sales agent I spoke to said shipping and handling was $47.45 as per the order confirmation below. Yesterday I received a bill form Fedex for $144.51 for ground services.I...
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, I want to reach out and get this issue resolved. I am one of the supervisors with Warrior Custom Golf. Per our policy we don't cover any shipping and handling costs, wh...

AltruisticDhole713
AltruisticDhole713

I would never dear with Warrior again.

1.0
I didn't like
  • Way of doing business
#1383317
the balls you get are actually other brands with warrior logo. Warrior isn't going to have there own balls made and give them away! Beside the ball is only as good as the player. The clubs they offer won't stand up to my Callaways.I also don't believe the clubs are...
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, We manufacture all of our products here in the U.S. We stand behind our 100% satisfaction guarantee policy. I work in customer service with Warrior Custom Golf and I wa...

#1371907
I was told yesterday my debit card would not be charged!!! I wake up to a $300.00.+ dollar charge that puts my account in the negative. DEFINITELY not the way to start a Saturday morning. WTF!!!
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, I work in customer service with Warrior Custom Golf and want to get this resolved. We charge upfront for all orders but I apologize for any miscommunication on our end....

1.0
#1362696
Accepted the offer of FREE driver to test 2 hybrid clubs. Clubs were not what was promised--- had requested senior shafts and shafts were at least regular, but most likely stiff !---- Dealt with one of their "closers ", Dylan, who was appropriately obnoxious. Got the...
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, I work in customer service with Warrior Custom Golf and want to get this resolved. At Warrior we stand by our 100% Satisfaction Guarantee. Please contact me at your ear...

2.3
I didn't like
  • Feel or results from clubs
  • Clubs not what promised
  • Pressure
#1350069
I tried a 12-degree driver and three additional clubs. They didn't work for me. Dillon, a salesman, sent me an 11-degree driver but that didn't work so I called Dillon and told him that I'm returning all of the clubs. He made several excellent offers to get me to keep...
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, Thank you for your positive review and glad to hear everything worked out well with Dylan. We appreciate your feedback and would like to continue the great relationship...

4.7
I didn't like
  • Time for delivery needs to be shorter
#1349818
I ordered the Promotional Driver, 7/11/18 they talked me into a 3 and 5 Wood, when I received the clubs they were ALL WRONG a 2 wood and a 2 & 4 Hybrid (WTF) that's NOT what I ordered.( John - supposedly a Manager told me they have issues with Inventory and just...
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, I am one of the supervisors in customer service and want to reach out and get this resolved. I apologize for any bad experience and thank you for bringing it to our att...

1.2
I didn't like
  • Stories they told to keep you waiting for your order
  • Way of doing business
#1347478
They offered me a 2 dozen golf balls for free but had to pay shipping at 14.95 ok fine then the guy tells me about a deal for clubs I told him I'm not interested hung up the phone, later I checked email then bank account and I have been charged 476.95 for the clubs I...
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, Please contact me as soon as you can so we can get this issue resolved. I apologize for any bad experience and thank you for bringing it to our attention. I work in cus...

1.0
#1347150
I decided to see what was the deal with 2 dozen balls for only the shipping cost of $12.95. I found out pretty quick. The CSR was very pushy for me to try different clubs at no charge to me and if I didn't like them I could send them back. I kept saying no, no, no etc....
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Sam_CS_Manager
Sam_CS_Manager
Warrior Custom Golf Verified Representative

Hello, I work in customer service with Warrior Custom Golf. Just want to reach out and make sure you are satisfied with your product and service. I apologize for any misunders...

#1344921